Terms & Policies

By entering, connecting, using or creating an account onthis website and its associated applications on iPhone, iPad, Android, and anymobile application (hereinafter collectively referred to as the “Platform”)including without limitation to any services offered on the Platform, youacknowledge that you have read and understood the following Terms andConditions (collectively the “Terms”), including these Terms, terms of ourPrivacy Policy available at www.Shef-s.com and you agree to be bound by themand to comply with all the applicable laws and regulations regarding your useof the Platform. You acknowledge that these Terms constitute a binding andenforceable legal contract between yourself and Shefs Services Company W.L.L(hereinafter referred to as “Shefs”, “Company”, “we”, “us” , “our”) withreference to the use of this Platform. Please read these terms before orderingany items from our application.You become a user of the Platform (“User” or “you”), byentering, using, browsing or registering on the Platform. As a User, you agreeand undertake to comply with the provisions of these Terms.You are responsible for making all arrangements necessaryfor you to have access to the Platform. You are also responsible for ensuringthat all persons who access the Platform through your Internet connection areaware of these Terms and that they comply with them. By viewing, using,accessing, browsing, or submitting any content or material on the Platform, youagree to these Terms as a binding legal agreement, without limitation orqualification. The term "you" or "You" shall include anyperson or entity, who views, uses, accesses, browses or submits any content ormaterial to the Platform.If you do not agree to these Terms, then you may not use thePlatform. Shefs reserves the right to modify these Terms at any time withoutprior notice. You agree that each visit you make to the Platform shall besubject to the Terms as displayed, and your continued use of the Platform nowor following the modifications in these Terms confirms that you have read,accepted, and agreed to be bound by such modifications.

The Platform allows its Users who agree to the Terms toorder from its partnered restaurants, vendors, groceries etc. that may beoperated by third parties or affiliated companies (hereinafter referred to asthe “Merchants”).The purpose of this Platform is to provide a simple andconvenient service to Users, linking them to Merchants in their area fordelivery (our “Service”) to order a variety of goods including prepared meals,beverages, non-prepared food and miscellaneous non-food items (hereinaftercollectively referred to as “Goods”). Interactive options allow Users to buildand submit orders at the click of a button. When you place an order from aMerchant, Shefs acts as a facilitator on behalf of that Merchant to concludeyour order from the Platform and to manage your experience throughout the orderprocessing. We have created the Platform to serve as a marketplace for itsUsers.Shefs does not sell or interfere in any way in theproduction of any goods or service produced by the Merchants. What this onlinemarket offers to the Users is the ability to search for and find localMerchants that deliver or make these Goods available to their addresses andenables ordering them through this Platform. The Merchants are obligated tocomply with the country’s local laws, rules, regulations, and standardspertaining to goods and services preparation, sale, marketing and safety.However, it is important for Users to understand that Shefsdoes not in any way independently verify the credentials, representations orproducts of Merchants, the ingredients or the quality of any products, or thata Merchant is in compliance with applicable laws. Users must make themselvescomfortable through information provided by Merchants on the Platform or asrequested by Users directly from the Merchants as to the quality andreliability of the Merchants, as well as to their compliance with applicablelaws.We reserve the right, but are not obligated, to restrict orlimit the sales of our Goods to any person, geographic region or jurisdiction.Due to the laws in some countries, we shall not offer for sale certain goods,or restricted items to you. Any offer for any Goods made on the Platform isvoid when it is prohibited by law.Shefs does not in any way guarantee the quality of any Goodsor that any Goods comply with applicable laws and does not guarantee that thelist of Goods displayed on the Platform matches what is actually provided tothe Users. In addition, a Merchant may represent those goods and servicespreparation is in accordance with special standards, including through itemlabels, tags, or classifications displayed on the Platform, for example (includingwithout limitation) “organic,” “macrobiotic” or allergen-specific standardssuch as (including without limitation) “nut-free”, “gluten-free”, or“lactose-free”. Any such tags, labels, or classifications are provided solelyby the Merchant. However, Shefs is not obligated to provide ingredientinformation or allergen information on the Platform. Further, Shefs does notguarantee that the Goods sold by Merchants are free of allergens, unlessotherwise required by applicable laws. If you have allergies, allergicreactions or dietary restrictions and requirements, please contact the Merchantbefore placing an Order on our Platform, as Shefs does not independentlyinvestigate or verify such representations or any related tagging orclassification information.Shefs and the Merchants (as the case may be) reasonablyendeavor to comply with your special instructions for an Order. However, insome cases where this is not feasible, possible or commercially reasonable, Shefsand/or the Merchants reserve the right to proceed to prepare the Order inaccordance with standard operating procedures. Neither Shefs nor the Merchantsshall be responsible to replace or refund an Order which does not conform tospecial instructions provided by you.Shefs shall not be liable or responsible for any goods andservices offered by Merchants that is unhealthy, is the cause of injury, thatis otherwise unacceptable to Users or that does not meet the expectation ofUsers in any manner.Users are solely responsible for verifying the accuracy ofdelivery addresses, and Shefs shall have no liability or responsibility for anysuch erroneous addresses. All goods and services preparation and deliveries arethe sole responsibility of the Merchant accepting the order. Please be awarethat the Merchant will do everything they can to meet the delivery timespecified, however delivery times may be affected by factors beyond theircontrol and therefore cannot be guaranteed. We will inform you if we becomeaware of an unexpected delay.

A User can create an account on the Platform and candetermine their own “user name” and “password” which are determined by the Userherself/himself. The "user name" is personal to the User and the same“user name” is not given to two different Users. The “password” is only knownby the user. The user can change the password at any time. It is solely underthe responsibility of the user to select and protect the password. Shefs is notliable for any problems, which may arise from the use of password. Shefsinforms the user about the promotions, which take place in the user’s area andfrom which the user may benefit, by emails. Shefs may share your username andpassword with the third-party companies for the purpose of providing ourService – for example, the phone number may be shared with the Merchant whichdeals with take-out goods and services, in order to provide a faster andcorrect delivery. For the user to connect to the services, which require anAccount of the Platform, the user must enter the user’s name and password. Thisprocess is called “login” to the Platform.By using this Platform, you warrant that any personalinformation provided by you is true, accurate, current and complete in allrespects and that you will notify us immediately of any changes to yourpersonal information by updating your User profile on the Platform or bycontacting us, you agree not to impersonate any other person or entity or touse a false name or a name that you are not authorized to use.You are not allowed to register multiple Accounts for use bythe same person. Violation of this clause may result in termination of youraccount. Users' passwords should be kept confidential at all times and must notbe shared or disclosed to anyone. You are responsible for all activities andorders that occur or are submitted through your Account. If you know or suspectthat someone has knowledge of your password, then you should contact usimmediately.You may not use the Platform for any unlawful orunauthorized purpose, including without limitation to:Distributing any unlawful, libelous, abusive, threatening,harmful, obscene or otherwise objectionable material. Transmitting materialthat constitutes a criminal offense, results in civil liability or otherwisebreaches any laws, regulations or codes of practice.Interfering with any other persons use or enjoyment of thePlatform.Damaging, disabling or impairing the operation of thisPlatform or attempting to gain unauthorized access to this Platform or tonetworks connected to it, through hacking, spoofing or other such similarmeans.We expect a device to hold one User account only. We mayallow service in such cases but we will not allow the use of promotions.If you wish to delete your Account, please contact us viathe Platform chat feature requesting the same.

Once you have selected your Goods from the list of yourchosen Merchant you will be given the opportunity to submit your order byclicking on the “Checkout” button (the “Order”). Please note it is importantthat you check the information that you enter and correct any errors beforeclicking on the “Checkout” button since once you click on this input, errorscannot be corrected. On receipt of your order, the Platform will beginprocessing your order and we will send an email and message on the final pagethat your order has been received and sent successfully to the Merchant. Whereany payment you make is not authorized you will be returned to the previouspage on the Platform and we shall not be obliged to provide the services.

You can cancel an order for a full refund until the orderhas been accepted by the Merchant. In the event that you need to cancel theorder after it has been accepted by the Merchant, please contact us via thechat function on the Platform to cancel the order. Shefs reserves the right tonot issue full or partial refunds if you have canceled the order after it hasbeen accepted.An order may be subsequently canceled by a Merchant afteryou have received a confirmation that it has been sent to the Merchant. Shefsand our partner Merchants reserve the right to cancel any order, before orafter acceptance, and will notify you immediately of any such cancellation.Your order history will only hold your successful orders, and in case of failedonline payment, the Order amount will be refunded to your Shefs account as Shefscredit unless you request a refund to the original source of payment accountwhich will take place within 7-14 days as per your bank.For non-food vertical orders, any cancellation,return, or refund of items or orders shall be in accordance with the consumerprotection laws and regulations applicable in Iraq. For the avoidance of doubtnon-food vertical orders means any order from a shop under groceries, flowers,electronics, health & beauty.

You understand that the available goods offered by Shefs mayvary from delivery area to delivery area. By entering your delivery address onthe Platform, you will see the Vendors that we make available to you at thattime. Delivery areas may expand, shrink or change depending on differentconditions such as: weather, traffic, situations of force majeure, etc.Delivery TimeShefs shall deliver your Order to the delivery addressprovided by you. An estimated delivery time will be provided to you in youremail confirmation as well as on the order tracking page. However, deliverytimes shall vary depending on factors that are not controllable (e.g. orderquantity, distance, time of day (peak periods), weather conditions, trafficconditions, etc.). You can view the remaining delivery time of an Order whenyou click on ‘My orders' on the Platform. You acknowledge that the deliverytime we provide is only an estimate and Orders may arrive earlier or later. Toensure that you do not miss a delivery of an Order, you should ensure thateither you or someone is at the delivery location to receive the Order once anOrder is placed. Unsuccessful or Failed DeliveriesWithout prejudice to any other clauses in these Terms, incases where we attempt to deliver an Order but we are unable to do so due tothe reasons caused by you, including but not limited to:no one was present or available to receive the Order;customer was uncontactable despite attempts to reach thecustomer via the phone number provided;lack of appropriate or sufficient access to deliver theOrder successfully;lack of a suitable or secure location to leave the Order.We will contact you via, among others, in-app call ormessage, or email, to inform you of the unsuccessful delivery attempt and theapplicable next steps. In cases where no eligible leave-at-door option applies(see below), Shefs reserves the right to cancel the Order without refund orremedy to you.No Show CancellationIf you remain uncontactable or fail to receive the Orderwithin a reasonable time from the time the Order arrives at your deliveryaddress, Shefs reserves the right to (a) for eligible Orders, leave the Orderat your delivery address in accordance with the Leave at Door proceduredescribed in these Terms, which shall constitute full and complete delivery ofyour Order; or (b) cancel the Order without refund or remedy to you.Leave at Door – Eligible Orders. For eligible Orders(including food and grocery Orders placed on a prepaid basis and identified aseligible at checkout), where you remain unreachable or refuse to accept theOrder following all documented contact attempts, Shefs may, at its solediscretion, leave the Order at or near your delivery address (the “Drop-off”). Shefswill capture proof of the Drop-off, including photographic evidence, GPScoordinates, and a timestamp record. The Drop-off shall constitute full andcomplete execution of Shefs’s delivery obligation under these Terms. Risk ofloss and responsibility for the Order shall transfer to you at the moment ofthe Drop-off, and you shall not be entitled to a refund, replacement, or otherremedy on grounds of non-receipt following a Drop-off. Your acceptance of theseTerms and/or your acknowledgement of the relevant disclosure presented to youat checkout constitutes your consent to this procedure.Wrong Order, Missing Order, Defective ItemsUpon receipt of your Order, if you discover that there areissues with your Order (e.g., wrong order, defective order, or missing items)please contact customer support via our in-app customer support chat featureimmediately. In some cases, Shefs may request for photographic proof and/oradditional information to properly investigate the issue with your Order. If wedetermine that the Order and/or goods you received are not of satisfactorycondition or quality, we will compensate you for your Order or parts of yourOrder. Late DeliveryIf your Order is significantly delayed from the estimateddelivery time, please contact customer support via our in-app customer supportchat feature immediately. In some cases, Shefs may request for additionalinformation to properly investigate the issue with your Order. If we determinethat the Order and/or goods you received is significantly delayed we willcompensate you for your Order.Contactless DeliveryAs one of the delivery options, the customer may select (forsome of the offered goods) contactless delivery (the delivery of the Order tothe front door of a specified delivery address without face-to-face interactionfor instance). Shefs shall not be liable for theft, damage, contaminationand/or other deterioration of the goods that occur after delivery has takenplace.

Pick-up ProcessWhere available as indicated on the Platform, you will havethe option of collecting your Order in-person directly from the Merchant’spremises ("Pick-Up") instead of having the Order delivered to You.Your email confirmation will indicate the time for you to take-out the Order(“Collection Time”). The Merchant will prepare the Order by the CollectionTime. In some cases, a reasonable delay may be expected. The Merchant agrees tohold the Order for you at the Merchant’s premises for no more than a reasonableperiod of thirty (30) minutes from the Collection Time (“Holding Time”) andshall not be obliged to provide the Order to you if you fail to take-out yourOrder within the Holding Time.Pick-up LiabilityIn the event of unreasonable delays in Pick-Up attributableto you, you bear the risk of any damage or loss of Goods or any deteriorationin quality or change in condition of the Goods (e.g. changes in the temperaturefit for consumption). In this case, you shall not be entitled to a refund orreplacement of the Goods. You alone are responsible for inspecting theGoods/Order when you Pick-Up your Order and shall report any issues and/ordefects to the Merchant, as a recipient of messages for Shefs, before leavingthe Merchant’s premises.

During the use of the services of the Platform, the Useraccepts and undertakes:1. The information provided tous is correct. The User is the only party responsible for any losses which mayarise from any misinformation or inadequate information (ex. forgetting thepassword); and in these cases, his/her Account may be terminated. 2. The User is solelyresponsible for all personal ideas, opinions, statements set forth by the Userwhile using the services of the Platform, all the files uploaded to thePlatform and the personal information sent, and that in no way Shefs shall beheld liable for these files, not to access any services provided in thePlatform unauthorized and in any way other that the one identified by thePlatform; not to change the software in any way; not to use the software whichis identified as being changed; and to indemnify Shefs for all material andmoral losses in the event the User does not comply with the aforementionedarticles, Shefs shall not be responsible for any damages which may arise fromreading of data belonging to any Users by any unauthorized people, not to sendany messages which are threatening, immoral, racially and contrary to the lawsof Kingdom of Bahrain and international agreements, any correspondences,titles, nicknames posted to the context shall not be contrary to the rules ofpublic morality, good manners and laws, not to harass and/or threaten otherusers, or any of the Platform live chat personnel, not to act in a wayaffecting the use of services by other users, not to post, print, distribute,circulate any amoral, inappropriate and unlawful materials and informationwhich may give harm to the names of any people or institutions, not toadvertise, sell or offer to sell any products or services, engage in anyactivities such as survey, competition or chain letter, not to send anyinformation or programs which may give harm to the information or software inthe computers of other users. 3. All of the records ormaterials obtained by using the services of Shefs are within the consent of theuser; the user shall be absolutely responsible for any damages, loss ofinformation or other losses caused by them in the user’s computer; the usershall not demand any compensation for any losses arising from the use of theservice, not to use the services of the Platform for any commercial andadvertising purposes without obtaining the consent of Shefs. Shefs may monitorall systems at any time or continuously. 4. The Platform may use itssystem for commercial purposes, not to mail any information which is forbiddenlegally and circulate any mails which do not have authorization to be sent suchas chain mail, malicious software, etc., not to record and misuse any personalinformation belonging to others, The User himself/herself is responsible forall kinds of acts made under the “username”, The clients must pay the servicefee which is notified previously at the time of delivery of products; otherwisethe products shall not be delivered to the clients. not to access the Platformor services using a third-party's account/registration without the express consentof the account holder; not to use the Platform for illegal purposes; not tocommit any acts of infringement on the Platform or with respect to content onthe Platform; not to use the Platform to engage in commercial activities apartfrom sanctioned use of Shefs services; not to copy any content, including, butnot limited to Merchant menu content and third-party reviews, for republicationin print or online; not to create Merchant reviews or blog entries for or withany commercial or other purpose or intent that does not in good faith comportwith the purpose or spirit of the Platform; not to attempt to gain unauthorizedaccess to other computer systems from or through the Platform; not to interferewith another person's use and enjoyment of the Platform or another entity's useand enjoyment of the Platform; not to upload or transmit viruses or otherharmful, disruptive or destructive files; and/or not to disrupt, interferewith, or otherwise harm or violate the security of the Platform, or any services,system resources, accounts, passwords, servers or networks connected to oraccessible through the Platform or affiliated or linked Platforms (includingthose of our Merchant partners). 5. All users who are minors inthe jurisdiction in which they reside must have the permission of, and bedirectly supervised by, their parent or guardian to use the Platform. If youare a minor, you must have your parent or guardian read and agree to thisAgreement prior to you using the Platform. Credit or Debit cards used inplacing orders through the online payment gateway on the Platform must belongto the user. Otherwise, the user must obtain the legal permission from the cardowner to perform the transaction User MaterialOther than personally identifiable information (“Personal Data”),which is covered under the Platform Privacy Policy, any material you transmitor post to this Platform will be considered non-confidential andnon-proprietary. the Platform will have no obligations with respect to suchmaterial. the Platform and anyone we designate will be free to copy, disclose,distribute, incorporate and otherwise use that material and all data, images,sounds, text and other things embodied in it for any and all commercial ornon-commercial purposes.You are prohibited from posting, uploading or transmittingto or from this Platform any material that:Breaches any applicable local, national or internationallaw;· Is unlawful or fraudulent.· Amounts to unauthorizedadvertising; or· Contains viruses or anyother harmful programs.· You may not misuse thePlatform (including by hacking).· Any comments or feedbackthat you submit through the Platform must not:· Contain any defamatory,obscene or offensive material;· Promote violence ordiscrimination;· Infringe the intellectualproperty rights of another person;· Breach any legal duty owedto a third party (such as a duty of confidence);· Promote illegal activity orinvade another’s privacy;· Give the impression thatthey originate from us; or· Be used to impersonateanother person or to misrepresent your affiliation with another person.The prohibited acts listed in the above paragraphs arenon-exhaustive. You will pay Shefs for all costs and damages which it incurs asa result of you breaching any of these restrictions.Shefs will fully cooperate with any law enforcementauthorities or court order requesting or directing us to disclose the identityor location of anyone posting any material in breach of the above paragraph

You may not access or use the Platform for any other purpose other than that for which the Platform makes it available. The Platform is for the personal use of users only and may not be used in connection with any commercial endeavors except those that are specifically endorsed or approved by the Platform. In case of any prohibited activities committed by the user, the company has the right to suspend, block or terminate the user's Account and prevent his access to log in the service. Prohibited activities include but not limited to the following:

1. Violate any law, statute, ordinance or regulation
2. Violate applicable laws or industry regulations regarding the sale of alcoholic drinks or prescription drugs and devices
3. Violate copyright, trademark, right of publicity or privacy or any other proprietary right under the laws of account owner’s jurisdiction
4. Any illegal products, services or activities, including encouraging, promoting, facilitating or instructing others to engage in illegal activities
5. Payments to or from any listed sanctioned countries. Businesses or businesses with persons subject to international/national sanctions, suspected or convicted of terrorism, financial crime or any other offence
6. Providing false information relating to the customer's identity or business activities
7. Any product, service or activity that finance terrorism
8. Narcotics, steroids, certain controlled substances or other products that present a risk to consumer safety, products including THC, CBD or any other similar substance, any activity that relate to drug paraphernalia
9. Products, services or activities including media and journalism, that could be considered as being of a discriminatory, hateful, racist or exploitative nature, or of inciting harassment, bestiality, mutilation or violence
10. Connected to services where the service provider collects money on behalf of others as a payment services provider, cheque encashment agencies, foreign exchange providers, money transmitters, traveler’s cheques or money orders
11. Involving ammunition, explosives, arms, defense or weapons, replica weapons, gun parts or related parts or accessories, hunting, manufacture/distribution of weapons
12. Services relating to hospitality timeshares or issuing of travel visas
13. Promotion or advertising of products or services other than your own without appropriate authorisation
14. Collecting money without a license when compulsory in the account owner's jurisdiction
15. Multi-level marketing programs, network sales, matrix programs, outbound and inbound telemarketing or other similar programs including pyramid and Ponzi schemes
16. Gambling, betting activities, casinos, lotteries, sweepstakes, penny auctions, services related to fantasy sports or sports forecasting, or sale of value usable “chips” or vouchers connected to this services, certain in-purchasing games
17. Programs, materials or services related to get-rich courses or related to increasing your wealth or gambling
18. Factoring, lending, investment services, financial, escrow or mortgage services, pawn shops
19. Private business directories, businesses specializing in warning letters, liquidation or proxy services
20. Buying or selling stocks, bonds, securities, options, futures, binary options or investment interest in any entity or property, services related to raffles, debt consolidation, insurance brokers, payday lenders, medical collections, scholarship programs, payment protection insurance, currency exchange or FOREX activities
21. Modification chips (e.g., to modify a games console in order to use non-producer hardware or software)
22. Ticket agencies without a license, ticket resale
23. Replica clothes and products, or counterfeit goods
24. Objectionable, offensive, indecent, harassing, threatening, embarrassing, distressing, vulgar, hateful, racially, ethnically or sexually offensive, or otherwise inappropriate behaviour towards the Shefs personnel.
25. Highly rated politically exposed persons (PEP).
Shefs reserves the right but is not obligated to do any or all of the following (with no limitation to other actions):
1. investigate an allegation that any content posted on the Platform does not conform to these Terms and determine in its sole discretion to remove or request the removal of the content;
2. remove content which is abusive, illegal, or disruptive, or that otherwise fails to conform with these Terms;
3. monitor, edit, or disclose any content on the Platform; and
4. edit or delete any content posted on the Platform, regardless of whether such content violates these Terms.
5. cancel any Order and/or suspend, deactivate or terminate your Account in its sole discretion if it reasonably suspects or detects fraudulent behavior or activity associated with your Account and/or with your Order and/or any of the reasons named in section 4 of these Terms.

Authority of Shefs
Shefs may temporarily suspend or completely cease the system operation at any time. the Platform shall not have any responsibilities against the Users of Shefs or any third parties due to the temporary suspension or complete cessation of the system operation.
The user’s name and password shall be displayed and approved by the registered UsersShefs may prevent its registered Users who have created accounts on the Platform from creating new passwords or from using their old passwords for an indefinite period of time if it is deemed necessary by Shefs.
Shefs does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations.
Shefs has the right to back-up and delete all or some of the files, messages which are provided by the Users during the use of services for some periods deemed suitable by the Platform. Shefs shall not be held responsible for back-up and delete processes.
The Platform has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics etc. which are produced by itself and/or bought from outside.
The sales of Shefs are limited to the current availability of menus of the firms provided in Shefs. Shefs is not responsible for any item ordered and not delivered by the Merchant due to unavailability.
Shefs has right to post any information, documents, software, designs, graphics, etc. (such as the messages, poets, reports/news, file posted to the bulletin board) which are User generated and uploaded to the system by the Users and/or to transmit them to another place within the Platform deemed as appropriate by Shefs. It is probable that this information is copied and/or posted by other users. In such cases, the users shall not demand any royalty from Shefs.
The obligation to change the information in relation to the price and product specifications, which are provided to sell in Shefs, belongs to the companies which have cyber-Merchants in the Platform. In the event of any misinformation relating to the price and specifications of products, Shefs may correct this mistake by canceling the order.
Shefs may provide transition for a User to other Platforms. In this case, the User agrees that Shefs shall not be responsible for the context of the Platforms, which the User may access through its Platform.
Shefs may change in time the services for which any Account is not required to a form, which requires Account. Shefs may provide additional services, change some of the services partially or completely, or transform into a paid service.
This Platform may be unavailable at certain times to allow for maintenance and upgrades. Although we will endeavor to notify Users in advance of any service unavailability, this cannot be guaranteed and we reserve the right to alter or withdraw the service at any time.

Reviews are approved based on the following criteria:
RELEVANCY
Reviewers must have had an experience with the Merchant firsthand.
ACCEPTABLE CONTENT
Shefs is not obligated to approve reviews on the Platform. A subset of the potential reasons for rejection are:
Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.
Irrelevant or non-indicative content.
Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.
References to illegal activity or uncorrelated references towards society’s traditions and values.
Conflicts of interest: Competing Merchants are not allowed to post negative reviews. Violation of this might result in permanent removal from the Platform.
Allegations of health code violations.
Outdated and obsolete information.
NOT ENDORSED
Reviews are not endorsed by Shefs, and do not represent the views of Shefs, our parent companies, our subsidiaries. Shefs does not assume liability for any review or for any claims, liabilities or losses resulting from any use of the Platform, or information on the Platform.
OWNED BY SHEFS
Reviews are owned by Shefs exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews. Shefs is under no obligation to pay the author or anyone else for their reviews.

Shefs has the right to terminate, suspend or delete your Account and your access to or use of the Platform, including any delivery service we provide to you in respect of an Order, for any reason, including, without limitation, if Shefs, in its sole discretion, considers your use to be unacceptable, or in the event of any breach by you of these Terms. Where appropriate, Shefs will give you the opportunity to state your position, before any termination, suspension or deletion of your account.

You agree that the consequences of commercial use or re-publication of content or information of Shefs may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that Shefs will be entitled to temporary and permanent injunctive relief to prohibit such use.

Shefs takes user satisfaction very seriously. In the case of problems with your goods and services order, please contact Shefs through our live chat and we will assist you. In appropriate cases, if you have already been billed by Shefs on behalf of the Merchant, Shefs will issue full or partial refunds. In the following cases: if you did not receive your order or did not receive your order, you may be issued a full refund; if part of your order is missing, we may issue a partial refund. In every event, we will take into account relevant factors including the details of the order and do our best to ensure your satisfaction. You will receive your refund as Shefs credit on your Shefs account unless you request a refund to the original source of payment.
For non-food vertical orders, any cancellation, return, or refund of items or orders shall be in accordance with the consumer protection laws and regulations applicable in Bahrain. For the avoidance of doubt non-food vertical orders means any order from a shop under groceries, flowers, electronics, health & beauty.

Once your order has been accepted, this represents an agreement between you the User and the Merchant. The Merchant has sole responsibility for this order.
Shefs does not provide any payment service either to you or to third parties. All online payments are processed via your own issuer / payment service provider and the payment service providers in partnership with Shefs.
Prices quoted on the Platform shall be displayed in the applicable country’s national currency and subject to applicable tax. You accept that prices and offers on the Platform may vary from the prices and offers offered by our Merchants elsewhere (including their own websites, mobile applications, or at their brick-and-mortar outlets).
The way we display the prices of our goods may vary depending on the Merchant, and, subject to applicable laws, the prices reflected on our Platform. Prices and additional charges (including but not limited to Delivery, Small Basket or Service fees) indicated on the Platform are as at the time of each Order and may be subject to change later. Shefs reserves the right to charge fees (including but not limited to Delivery, Small Order or Service fees) for our services as we deem necessary for our business. The breakdown of the prices and additional charges (including but not limited to Delivery, Small Order or Service fees) are displayed before checkout. When you place an Order, you agree to all amounts, additional charges and the final ‘Total’ amount which is displayed to you.
Payment Methods
When using your Account as payment instrument you may choose from different payment methods as available and indicated on the Platform.
Shefs reserves the right to offer additional payment methods and/or remove existing payment methods at any time at its sole discretion. If you choose to pay using an online payment method, the payment shall be processed by our third-party payment service provider(s). With your consent, your credit card / payment information will be stored with our third-party payment service provider(s) for future Orders. Shefs does not store your credit card or payment information.
You must ensure that you have sufficient funds on your credit and debit card to fulfill payment of an Order. Insofar as required, Shefs takes responsibility for payments made on our Platform including refunds, chargebacks, cancellations and dispute resolution, provided if reasonable and justifiable and in accordance with these Terms
Pursuant to the laws and regulations in the Kingdom of Bahrain, where cash-on-delivery is available and selected as your payment method, only cash payments will be accepted. Other forms of payment cannot be processed by Shefs and/or third party logistic providers in this case, and Shefs will not be liable for any payment made using any method other than cash if cash-on-delivery has been selected. You are requested to ensure that you have the exact amount ready to cover the total order amount in addition to any applicable fees as displayed at the checkout page at the time of the order.
At the time of checkout, please read the applicable payment terms linked and disclaimers carefully before using any payment method.

Rider Tip (as defined herein) is applicable for all orders except for cash-on-delivery orders and orders delivered by the Merchant. When you place an order on the Platform, you will have the option to pay a tip to the rider assigned to deliver your order (“Rider Tip”). Shefs will collect payment for the Rider Tip using the payment method chosen by you for the order. The rider will receive the full amount of any Rider Tip you choose to make once the delivery is completed.
For orders canceled before delivery, Shefs will process a refund of any Rider Tip paid by you to your Shefs account as Shefs credit or to the original payment method used for the order, as per your request. Refunds will require time to be processed by us, your credit card company and/or your bank. It can take anywhere from 7 - 14 business days (or even up to 30 days for overseas banks) for your refund to be processed and reflected in your account.
Rider Tips are not refundable once the order has been delivered by the rider.
If you have any questions or issues regarding your Rider Tip, please reach out to our customer support via email or the in-app chat feature available on the Platform.

In the disputes which may arise in relation to their Terms, the User agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the User waives in advance all kinds of objections to the specified Shefs records and the right to tender an oath in relation to the fact that these records are kept in due form.

These Terms shall be governed by and construed in accordance with the laws of Bahrain. Disputes arising in connection with these Platform Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts of Bahrain.

If any part of these Terms deemed unlawful, void or for any reason
unenforceable, then that provision shall be deemed severable from these Terms
and shall not affect the validity and enforceability of any of the remaining
provisions of these Terms. No waiver by us shall be construed as a waiver of
any preceding or succeeding breach of any provision.

Shefs grants you permission (which may be revoked at any time for any reason or no reason) to view the Platform and to download, email, share via social networking or print individual pages from the Platform in accordance with these Terms and solely for your own personal, non-commercial use, provided you do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted.
You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the Platform, except as specifically noted above. Except as specifically authorized by Shefs, you may not deep-link to the Platform for any purpose or access the Platform manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the Platform or any information, content, or material on the Platform. Shefs reserves all of its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the Platform or any content contained therein, whether in whole or in part, without prior written consent from Shefs. You may become a "fan" of the Platform or share links to the Platform via social networking technology reference on the Platform. Any rights not expressly granted herein are reserved.

All trademarks, logos, images, and service marks, including these Terms as displayed on the Platform or in our marketing material are the Intellectual Property of Shefs and/or third parties who have authorized us with the right to use such proprietary rights (collectively the “Intellectual Property”). You may not use, copy, reproduce, republish, upload, post, transmit, distribute, or modify these Intellectual Property in any way without our prior express written consent. The use of our Intellectual Property rights, including but not limited to the Shefs's trademarks and copyrights to the Shefs logo on any other website not approved by us is strictly prohibited. Shefs will aggressively enforce its Intellectual Property rights to the fullest extent of the laws, including criminal prosecution. Shefs neither warrants nor represents that your use of materials displayed on the Platform will not infringe or constitute a misappropriation of any rights of third parties not owned by Shefs or its Affiliates. Use of any materials on the Platform is at your own risk.

By posting contributions to any part of the Platform, you automatically grant, and you represent and warrant that you have the right to grant, to Shefs an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the Platform or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing.
Shefs has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement.

As a courtesy to you, the Platform may offer links to other websites/applications. Some of these websites/applications may be affiliated with Shefs while others are not. Shefs is not responsible for the contents of any website/application pages created and maintained by organizations independent of Shefs. Visiting any such third-party website/application pages is at your own risk. Shefs has no control of these third-party website pages, nor can it guarantee the accuracy, completeness, or timeliness of information in third-party website pages. Your use of such information is voluntary, and your reliance on such information should be made only after independent review. References to commercial products or services within any such third-party website pages do not constitute or imply an endorsement by Shefs. By using the Platform, you acknowledge that Shefs is responsible neither for the availability of, nor the content located on or through any third-party website pages.

Shefs Pro Bro
The terms and conditions for the Shefs Pro Bro (“Shefs Pro Bro Service”) operated by (“Shefs” or “we” or “us”) are applicable to all users (“Users” “you” and “your”) of the Shefs Application and its associated applications on iPhone, iPad, Android, and mobile application platforms (hereinafter referred to as the “Shefs Application” or “Application”) that have signed up for the Shefs Pro Bro service. If you sign up for the Shefs Pro Bro membership, you are deemed to agree to the following terms and conditions, and any other relevant policies, terms and conditions and notices (collectively referred to as the “Shefs Pro Bro Terms”) which are currently applicable or will be applicable to your use of the Services, without qualification.
The Shefs Pro Bro service is a membership-based program available in select countries which will offer Shefs customers that sign up for membership (“Members”) a range of benefits which may include without limitation to delivery benefits (as defined in 1.11 below), reward privileges and other benefits as specified. with those merchants partnered with Shefs (“Partnered Merchants”).
1. SHEFS PRO BRO MEMBERSHIP
Membership Fee & Renewal
1.1. To become a Member, the Customer shall subscribe to the Shefs Pro Bro Service and pay the membership fee as shown on the Shefs Application (the “Membership Fee”). The Membership Fee shall vary from each country. Shefs reserves the right to change the Membership Fee at any time at its sole discretion. Any change to the Membership Fee will take effect no earlier than thirty (30) days following notice to the Customer, which may be provided via the Shefs Application, email, or other communication methods. If the Customer does not agree to the amended Membership Fee, they shall have the right to opt out and cancel their subscription at any time during the thirty (30) day notice period, after which the new Membership Fee shall apply to the next billing cycle.
1.2. From time to time, we may offer different membership terms, and the fees for such membership may vary. The Membership Fee is non-refundable except as expressly set forth in these terms. Taxes may apply on either or both of the Membership Fee.
1.3. The membership for the Shefs Pro Bro Service will renew automatically every 30 (thirty) days for another month, unless canceled by the member 24 hours before renewal in accordance with article 2 of these Shefs Pro Bro Terms.
1.4 Shefs will charge the Membership Fee on the payment method chosen by you at the time of subscription. If the payment is unsuccessful, or the payment method selected originally is declined or inactive, Shefs reserves the right to obtain payment from another payment method saved to your account on the Platform. You agree and provide full consent that you have the legal authority to use any payment method saved in your account on the Shefs Platform. Your new membership period will be based on the original renewal date and not the date of the successful charge.
1.5. We reserve the right to accept or refuse membership at our discretion.
1.6. We may send you email and other communications related to Shefs Pro Bro and your membership (regardless of any settings or preferences related to your account).
Family plans
1.7. Shefs Pro Bro Family Plan allows the primary account holder ("Family Plan Owner") to share Shefs Pro Bro Benefits with additional members ("Family Members"). The number of Family Members that can be added per family account shall be shown on the Shefs application.
1.8. Customers with an active Shefs Pro Bro membership may upgrade their subscription to a Family Plan and/or to a plan of a longer duration at any time during their current billing cycle.
1.9. Users with an active individual Shefs Pro Bro membership can upgrade to a Family Plan during their current billing cycle. Users on the one-month Individual Plan can upgrade to a one-month Family Plan and a User on a long-term regular plan can upgrade to a long-term Family Plan only.
1.10 Only the Family Plan Owner can invite and remove Family Members through the Shefs application. Shefs reserves the right to limit the number of times Family Members can be added or removed from a Family Plan. If a Family Member is removed, they will immediately lose access to Shefs Pro Bro benefits.
1.11. The Family Plan Owner can add Family Members who have an active individual Shefs Pro Bro membership.
1.12. Family Members cannot be part of multiple Shefs Pro Bro Family Plans simultaneously in the same country.
1.13. The Family Plan will be registered in the country where the Family Plan Owner subscribes, and all Shefs Pro Bro benefits will be restricted to use within that country for both the Family Plan Owner and all Family Members.
1.14. The Family Plan Owner shall be charged the Family Plan Membership Fee, and all renewals, cancellations, and payment failures will affect the entire Family Plan.
1.15. Benefits cannot be shared outside of the Family Plan Members and each Family Member must place their own orders using their account.
1.16. Shefs reserves the right to modify, discontinue, or limit the Family Plan at any time.
1.17. Shefs reserves the right to verify User accounts and restrict access if fraudulent activity, misuse, or unauthorized benefit sharing is detected.
1.18. In instances where the Family Plan Owner shares their registered payment method with Family Members, refunds for orders placed by Family Members under the Family Plan will be directed to the primary payment method associated with the Family Plan Owner’s account. The Family Plan Owner expressly authorises and consents to the use of their primary payment method by Family Members under the Family Plan, and acknowledges that Shefs shall not be responsible or liable for any misuse, unauthorised transactions, or disputes arising from such use by Family Members. By participating in the Family Plan and utilizing a shared payment method, Family Members acknowledge and accept that such refunds will be credited directly to the Family Plan Owner’s registered payment method.
1.19. In cases where the Family Plan Owner has shared their registered payment method with Family Members, such Family Members may, for the sole purpose of facilitating refund requests, be shown the last four digits and the card type (e.g., Visa, Mastercard) of the Family Plan Owner’s registered payment method. This information will be displayed in a limited format and only during the refund selection process.
1.20. For the sole purpose of facilitating refund requests, Family Members may be shown the last four digits and the card type (e.g., Visa, Mastercard) of the Family Plan Owner’s registered payment method. This information will be displayed in a limited format and only during the refund selection process.
1.21. The Family Plan Owner is solely responsible for adding and removing Family Members to/from their Family Plan and declares that only trusted individuals will be invited. The Family Plan Owner understands and accepts full responsibility for managing access to shared benefits and features, including visibility into refund-related information mentioned in the above clause 1.19.
1.22. By joining a Family Plan as a Family Member, I acknowledge and agree to the limited use and masked display of the Family Plan Owner’s payment method details strictly for the purpose of refund processing, as described above.
1.23. The Family Plan Owner is exclusively authorized to manage and control spending limits and other usage allowances within the Family Plan. This includes the right to set, modify, or remove the allowances limits for any or all Family Members. Family Members acknowledge and accept that only the Family Plan Owner has the ability to administer these settings.
Membership Cancellation
1.24 You may cancel your Shefs Pro Bro membership at any time by visiting Your account and adjusting your membership settings. The membership cancellation must be done at least 24 (twenty-four) hours prior to the auto-renewal date in order to avoid being charged for the following month.
1.25. After cancellation, the membership will not be renewed but you will still have access to your Benefits until the subscription expiry date of the paid month.
1.26. If the Family Plan Owner cancels their membership, the Family Plan and all linked benefits for Family Members will terminate at the subscription expiry date.
Promotional Trials & Offers
1.27. We may offer certain customers various trial or other promotional memberships, which are subject to these Terms except as otherwise stated in the promotional offers. Trial members may at any time (through Your Account) choose not to continue to paid membership by canceling the Membership.
Benefits
1.28. As a member of Shefs Pro, you will be entitled to avail select benefits and privileges as determined by Shefs and communicated on the Application. The benefits and privileges (collectively referred to as the “Benefits”) available on the Shefs Application may include:
• Free delivery from Partnered Merchants: Shefs Pro Bro subscribers will receive delivery on all Eligible orders from Partnered Merchants where the delivery fees will be considered as part of the Shefs Pro Bro subscription, based on the order value mentioned below. This excludes other applicable fees including but not limited to service fees. The minimum order value will be communicated to you while subscribing to Shefs Pro Bro and when placing an order. Shefs reserves the right to change Partnered restaurants at any time. Shefs also reserves the right to change the minimum order value required for the aforementioned Shefs Pro Bro subscription
• Rewards privileges: Members will receive extra reward points on their eligible orders. An eligible order is any order placed with a Partnered restaurant and meet the required minimum order value.
• Other benefits associated with Partnered Merchants
• Exclusive discounts
The above list of Benefits is not exhaustive and is determined by Shefs from time to time at its own discretion. Shefs reserves the right to amend, remove or add to the Benefits from time to time, the changes will be communicated and reflected to the Customer on the Shefs Application. You are advised to check the Benefits being offered by the Partner Restaurant at the time of placing your order.
1.29. The Benefits available under Shefs Pro Bro Service will be automatically applied at the time of check-out and can be redeemed at the Partnered Merchants only and the list of such Partner Merchants may be updated periodically. The Benefits cannot be exchanged for cash.
1.30. The Benefits can be used in combination with other ongoing promotions or offers, unless specified in the customers FAQs or explicitly not allowed.
1.31. Your Shefs Pro Bro membership can only be used on a single device only. You are not permitted to access or avail benefits of Shefs Pro Bro membership on multiple devices even when you sign in using your email address registered with Shefs Pro.
1.32. You may not transfer or assign your Shefs Pro Bro membership or any Benefits, including promotion codes for Shefs Pro Bro memberships or benefits, except as allowed in these Terms.
1.33. Force Majeure: Shefs shall not be liable for any failure in the provision of any Benefits or the performance of its obligations under the Shefs Pro Bro Service if such failure is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, riot, embargoes, acts of civil or military authorities, fire, floods, accidents, network or infrastructure failure, pandemics, or other events commonly recognized as force majeure. During a Force Majeure event, Shefs’s obligations are suspended for the duration of the event. Shefs will make reasonable efforts to resume the service as soon as the circumstances permit.
2. TERMINATION
We may terminate your Shefs Pro Bro membership at our discretion without notice by providing a 24-hour notice.
We may terminate your Shefs Pro Bro immediately without any prior notices, if we determine, in our discretion, that you violate these Terms or any applicable law, involving fraud or misuse of the Shefs Pro Bro membership, or is harmful to our interests or another user.
You may terminate your Shefs Pro Bro membership until 24 hours before the end of the membership month and/or any renewal term.
3. INDEMNITY AND LIMITATION OF LIABILITY
3.1. You agree to defend, indemnify and hold harmless Shefs and its affiliate companies and their respective officers, directors, employees, agents and representatives from any and all claims, losses, liabilities, expenses, damages and costs (including reasonable legal fees) arising or resulting directly or indirectly from or out of your breach of any of these Terms, or any activity you conduct in connection with the Application. Shefs reserves the right, but not the obligation, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you. In such instances, you agree to cooperate fully with Shefs in the defense of such matters.
3.2. Shefs does not warrant or make any representations regarding the use or the results of the use of the Shefs Pro Bro Service or in linked sites in terms of their correctness, accuracy, timeliness, reliability, or otherwise. Shefs will not be responsible for errors or misstatements or be liable, whether in contract, tort (including negligence) or otherwise, for any loss or damage however caused (including direct, indirect, consequential, special losses, or loss of profits). You release Shefs from all claims arising from any statement or representation made on the Shefs Pro Bro Service. Your sole and exclusive remedy for any of the foregoing or any dispute with Shefs, our affiliates, and their respective officers, directors, employees, shareholders or agents of any of them, is to discontinue your use of the Shefs Pro Bro Service.
3.3. To the fullest extent permissible pursuant to applicable law, Shefs excludes all responsibility and liability in relation to the Benefits, and disclaims all warranties, express or implied, including without limitation implied warranties of merchantability and fitness for a particular purpose. Shefs does not warrant that the functions contained in the Shefs Pro Bro Service will be uninterrupted or error-free, that defects will be corrected, or that the Shefs Pro Bro Service or the server that makes it available, are free of viruses or other harmful components.
3.4. To the maximum extent permitted by law, you will indemnify Shefs, its officers and employees against all costs, expenses and damages incurred in connection with any claim brought by a third party against Shefs arising from a breach by you of any of the Terms. You acknowledge that the limitation/exclusion of liability of Shefs, and your indemnity to Shefs, will also apply to all affiliates of Shefs, including any parent or subsidiary companies.
4. DATA PROTECTION
4.1. Shefs is committed to upholding the trust given by you to handle your personal data. Shefs and our affiliates will process your data in accordance with applicable data protection regulations. In order to deliver certain functions as part of the services, we will need to record your name, national ID number and any other details on such ID, date of birth, email address, address, telephone number and details around the payments due by you to us.
4.2. The Family Plan owner and Family Members must not misuse the data of Family Plan Owner and other Family Members.
4.3. Shefs is not responsible for how Family Plan members use each other's shared information. Family Plan Members should ensure they trust other members in the Family Plan before joining"
4.4. Please see our Privacy Policy for more details.
5. GENERAL TERMS
5.1. These Terms will begin on the date of purchase of the membership plan and will be valid till such time your membership plan expires.
5.2. All intellectual property rights in the contents of the Shefs Pro Bro Service are owned by Shefs, its affiliates, or its licensors and are protected by copyright, trademark, and other applicable laws.
5.3. We reserve the right to provide to you, at our sole discretion, with offers and benefits such as discounts, special events, pre-access to products, sales promotions, retailer offers, sampling and giveaways. Any such offers or benefits will be subject to terms and conditions as notified to you.
5.4. You hereby agree to maintain and promptly update all of your identifying information and any other information you provide to Shefs, to keep such information accurate, current and complete and to promptly notify Shefs regarding any material changes to information or circumstances that could affect your eligibility to continue to use the Shefs Pro Bro Services or the terms on which you use the Shefs Pro Bro Services.
5.5. You hereby agree to maintain the confidentiality and security of your password and agree to accept responsibility for all activities that occur in relation to your Shefs account. If your password is lost or stolen, or if you believe there has been unauthorized access to your Shefs account you are required to notify us immediately and change your Shefs account password as soon as possible.
5.6. You hereby agree to cooperate with Shefs to the fullest extent permitted by applicable law, including agreeing to the written answering of any questions or the provision of information to assist Shefs in conducting any internal investigation or inquiry.
5.7. Shefs’s failure to enforce the strict performance of any provision of the Terms will not constitute a waiver of its right to subsequently enforce such provision or any other provisions of the Terms.
5.8. Shefs reserves the right to change the Terms at any time and without providing you with notice of such changes. You agree that your continued use of the Shefs Pro Bro Services constitutes your acceptance of the modified Terms, and you agree that all previous versions of the Terms are superseded by the modified version. You should check these Terms each time you use the Shefs Pro Bro Service to check for updates.
5.9. Headings in these Terms are for convenience only and do not affect the interpretation of these terms and conditions.
5.10. If any of these conditions shall be deemed invalid, void, or for any reason unenforceable, that condition shall be deemed severable and shall not affect the validity and enforceability of the remaining conditions.
5.11. Our failure or delay in exercising any of our rights under these Terms does not mean that we are unable to exercise those rights later.
5.12. All notices and other communications under this Agreement shall be in writing through communications to the Shefs email address shown on the Shefs Application.
OSN+
This offer is valid for all Shefs Pro Bro users.
Customers are eligible for a 1-month free trial if they have not subscribed to any paid or free OSN+ plan within the last 180 days.
pro customers who are not eligible for the free trial will receive a 20% ongoing discount on the OSN+ Standard with Ads monthly plan, which will auto-renew at the discounted monthly rate unless canceled.
OSN+ Standard with Ads Plan:
Full HD Quality, 2 Concurrent Streams, Limited Advertising.
A 20% discount applies only to paying OSN+ customers on the Standard with ads monthly plan.
The discount is valid only when applied directly on OSN+ and is not available through third-party platforms.
The voucher is valid for 12 months from the date of issuance.
Family plan subscribers may redeem up to 6 vouchers per family.
Any fraudulent, abusive, or suspicious activity may result in immediate disqualification from the offer and potential account suspension.
This offer is non-transferable and cannot be exchanged for cash or combined with any other promotion, offer, or discount unless otherwise specified.
Shefs reserves the right to modify, suspend, or terminate this offer at any time without prior notice.
A valid credit or debit card and a personal email address are required to activate the offer.
The offer is only available to customers who are at least 18 years of age.
The OSN+ subscription will auto-renew at the regular monthly rate with the applicable 20% discount, unless canceled before the renewal date.
The eligible user is responsible for managing and/or canceling their OSN+ Standard with Ads Plan before the end of the Access Period to avoid any renewal charges beyond the Access Period.
The OSN+ Standard with Ads Plan can be canceled at any time during the Access Period.
Each voucher code (if provided) can only be redeemed once per eligible user.
The offer is subject to the OSN+ Terms and Conditions available at www.osnplus.com/terms.
Anghami Plus Promotion
1. Eligibility Criteria
This offer is valid only for customers with a valid and active Shefs Pro Bro subscription.
Free Trial Eligibility: Customers are eligible for the free trial only if they are a new or previous Anghami Plus subscriber who has not had any Anghami trial or subscription within the past 6 months.
Discount Eligibility: Existing Anghami Plus users who switch their current subscription under Shefs are eligible only for the ongoing discount and do not qualify for the free trial.
2. Offer Structure & Benefits
Free Trial: Eligible users will receive a free trial, the duration and structure of which will be based on the specific market offer structure.
Ongoing Discount: Eligible customers will receive an ongoing discount on Anghami Plus. This discount will remain active as long as the customer remains subscribed to Shefs pro.
The ongoing discount value for eligible customers is 15% off the standard monthly rate.
Cancellation of SPro Bro subscription results in immediate loss of the discount and reversion to full standard monthly price.
The promotion is non-transferable, cannot be exchanged for cash, and cannot be combined with any other promotion, offer, or discount unless otherwise specified.
3. Subscription, Auto-Renewal, and Cancellation
A valid credit or debit card and a personal email address are required to activate the offer.
Auto-Renewal: After the free trial period (if applicable), the Anghami Plus subscription will auto-renew monthly at the regular rate with the applicable ongoing discount applied, unless canceled before the renewal date.
User Responsibility: The eligible user is entirely responsible for managing and/or canceling their Anghami Plus subscription to avoid any unwanted renewal charges.
The subscription can be canceled at any time during the promotional or access period.
4. Usage and Voucher Limits
Each promotional voucher code (if provided) can only be redeemed once per eligible user.
Voucher codes expire on 30 July 2027.
A maximum of 5 Anghami subscriptions can be redeemed per family/account.
The discount is valid only when applied directly through the official Anghami platform and is not available through unauthorized third-party platforms.
Users must be located in the specific market they are redeeming in.
Users must be at least 18 years of age
5. Abuse, Modifications, and Governing Terms
Any fraudulent, abusive, or suspicious activity may result in immediate disqualification from this promotion and potential account suspension on Shefs and/or Anghami.
Shefs reserves the right to modify, suspend, or terminate this offer at any time without prior notice.
This offer is subject to the standard Anghami Terms and Conditions, which can be reviewed at https://www.anghami.com/legal.

Terms & Conditions
Shefs (referred to hereinafter as the 'Company') may or may not consider launching a Shefs rewards Reward Program (referred to hereinafter as the 'Program') operating under the terms and conditions as set out below.
1. Eligibility
Only members and users of Shefs within Bahrain and those who are selected and invited by the Company shall be eligible to join the Shefs Rewards Program (referred to hereinafter as the 'Rewards Program members'). Such eligibility criteria may be subject to change at any time.
2. Acceptance and Disclosure
The terms and conditions set out herein, together with Shefs's Privacy Policy available on its website shall govern Shefs's relationship with members of the Rewards Program including but not limited to the earning, expiration, redeeming of Rewards Program points.
By using the Shefs, you were invited to receive and redeem points of the Rewards Program, the Rewards Program Members agree that they;
Have read and accept these terms and conditions set out herein,
Consent to the collection, use, and disclosure of their personal data by the Company, the Rewards Program, and the Company's affiliates to any third party for any purpose related to the Rewards Program or the company's business.
Accept and acknowledge the Privacy Policy of the Company available on the Company's website remain in effect.
3. Termination or Modification
The Company may modify at any time without notice its Rewards Program including but not limited to the Rewards Program benefits, awards, the Rewards program's Earning and Redemption Points as set in provision no. 7(referred to hereinafter as 'Provision No. 7' ), and some or all of these terms and conditions set out herein in the Rewards program pages. Rewards Members are responsible for remaining knowledgeable of the Rewards Program terms and conditions and any modifications that may occur to them. The Rewards Program Account member's continued participation in the Program will constitute the acceptance of any such modifications.
The Company may terminate the Rewards Program, in whole or in part, with one-week prior notice to all active Rewards Program Members, and all unredeemed Points will be lost after the conclusion of the notice period without any obligation or liability.
The Company can immediately terminate the Rewards Program Membership Account of an Account member, if in its reasonable opinion the account member has breached these terms and conditions, or behaved fraudulently, or has provided the company with false or misleading information. In the mentioned events the account member case will lose all the acquired benefits and any right of use.
4. Earning and Redemption
The Company's Rewards Program membership allows its account members to earn and redeem points when making purchase orders through the Company's application and only within the Bahrain territory, and in accordance with the rules, requirements and specifications set out below:
Users will benefit from thirty-five (35) points for every one (1) BD spent and the opportunity to earn additional points from time to time as communicated by the Rewards Program.
Provided that the Rewards Program Relationship is active and in good standing, as determined by Shefs, Shefs Rewards Points may be redeemed (i) in exchange for Shefs Credit, Restaurant offers or other specific deals, as may be published from time to time on the Shefs Rewards Program Section of the app.
Details of the Shefs Rewards points are set out on the Shefs Rewards Program App Section. Reasonable efforts have been made to ensure that the information contained in the Shefs Rewards Program Catalogue is accurate. Shefs is not responsible, and shall not be held responsible, for any errors, inaccuracies or omissions appearing therein.
Users can exchange points via the app for any of the items mentioned in the rewards program section of the app, to offset any specified fees and/or charges normally applicable to the Shefs Rewards program user as determined by Shefs. Redemption of points in exchange for deals from Shefs authorized partners are subject to the terms and conditions as may be prescribed by the issuer or supplier thereof from time to time.
Once issued, the redemption of credit and other vouchers are not exchangeable, returnable, refundable, or redeemable for cash or credit, nor will they be replaced in the event of loss, damage or destruction. Once submitted, an order for redemption cannot be canceled, revoked, transferred or changed by the Shefs Rewards Account holder in any manner.
5. Expiration of points:
The Rewards Program points earned from making a qualifying purchase as per the Rewards Program Catalogue, are only valid for a period of sixty (60) days from the date of crediting the points to the member's account.
6. Membership
The Rewards Program membership cannot be duplicated, shared, gifted and/or used for any purposes other than those provided in Provision No. 7, and the terms and conditions set out herein. The Program membership or points may not be transferred or used, for any reason, by anyone other than the account member.
7. Claims; Cancelled, Modified, Delayed Orders
In case of an order being canceled or modified by the account member, the points earned from this order will be deducted from the member's rewards account. In case of an order being delivered to the member after the estimated delivery time, for any reason, no additional points will be earned as a result of this delay. Redemption points claims shall not be accepted for any backdated access and purchases made by the account member as a Guest.
8. Responsibility
The Company shall not be held responsible for any direct or indirect consequences associated with any force majeure events or malfunction beyond its control, and/or any direct or indirect consequences associated to the member's non-accordance use or fraudulent use with these terms and conditions.
9. Governing Law
These terms and conditions and any disputes or claims arising out of, or in connection with, shall be governed by and construed in accordance with the law of Bahrain

You must be a Shefs customer to become a Shefs Dine member (“Shefs Dine member”).
As a member, you can enjoy Shefs Dine dine-in offer(s) available at Shefs partnered Restaurants in Bahrain (“Shefs Dine Partnered Restaurant(s)”).
Under the Buy 1, Get 1 free offer, a Shefs Dine member can avail dine-in offers on food items only (“Shefs Dine dine-in offer(s)) through the Shefs application
Shefs Dine offers shall only be valid on dine-in and are not valid on takeaway or online orders.
Member must be physically present at the time of availing Offer(s).
Only Shefs Dine members with the updated Shefs application will be able to avail offers through unlocking their Shefs Dine section of the app, each time they wish to avail the Dine-in offer.
Use of Shefs Dine Offer(s) requires a minimum of 2 people on the table to avail the flat discount offer.
For Buy 1, Get 1 Free, you need a minimum of 2 people to avail the offer. A maximum number of Shefs Dine redemptions are restricted to four redemptions per table
Shefs Dine membership can be used only on a single mobile device at a time and may not be used in respect of multiple devices with a single registered email/Shefs account.
Order net value for Shefs Dine offer provided by Shefs Dine Partnered Restaurant shall be paid by Shefs Dine member through the payment method specified on Shefs Dine membership on the Shefs platform.
One Shefs Dine redemption per branch, per day, is allowed for a Shefs Dine member.
Offers are available 7 days a week. However, the offers cannot be used on public holidays in Bahrain, which include New Year's Eid, Bahrain National Day, Eid Al-Fitr, Eid Al-Adha, Ashura.
Shefs Dine reserves the right to change exclusion days to Shefs Dine on dine-in offers at its discretion which will be communicated from time to time.
Benefits on menu items are valid on all dishes on the menu as defined by partner restaurant.
However, the B1G1 offer excludes set deals, special menus, items that can only be consumed with two or more people, catch of the day and, market price items, combos
For B1G1 offer, one complimentary menu item will be of the same or lesser value than the first highest value dish, for each Shefs Dine offer avail.
Partner restaurants may charge additional charges, including but not limited to service charges, which are not covered under Offers at its own discretion.
Shefs Dine offers cannot be combined with other offers, deals or discounts provided by Shefs Dine partner restaurant, Shefs or any third party.
The term of your Shefs Dine membership shall be subject to the membership opted by you, and it will be automatically renewed. You can cancel your membership at any time, and the validity of your membership will remain only up to the end of the package you’ve paid for.
Shefs allows Shefs Dine members to earn loyalty points on the net order value of purchases at Shefs Dine Partnered Restaurants. Full loyalty terms and conditions apply, found here.
The number of Shefs Dine Partnered Restaurant(s), and the membership terms of use may be modified at any time without notice.

To the extent permitted by law, Shefs provides this Platform and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this Platform, or that it will be timely or error-free, that defects will be corrected, or that the Platform or server that makes it available are free of viruses or other harmful components. Subject to the previous paragraph, neither Shefs nor its directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this Platform. Nothing in these terms shall exclude or limit liability for death or personal injury resulting from our negligence or that of our agents or employees.
Merchants are solely responsible for the preparation, condition and quality of goods sold to you. In cases of Merchant Delivery, Merchants are responsible for delivery of the goods and/or Orders. Shefs shall not be responsible or liable for any loss, damage, expense, cost or fees arising from your contractual relationship with the Merchant.

You agree to indemnify and hold Shefs, its parents, subsidiaries and affiliates, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the Platform, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the Platform, your violation of these Terms, and any other acts or omissions relating to the Platform.

Shefs may amend these Terms at any time in its sole discretion, and the amended Terms shall be effective immediately upon posting, subject to applicable laws. It is your responsibility to check the Terms regularly. If you do not agree with the amended Terms, whether in whole or in part, you must stop using the Platform and/or any of its services immediately.

All information, content, products, services, and materials available through the application, whether provided by Shefs, merchants, users, or third parties, are provided on an “as is” and “as available” basis, without any express or implied warranties, to the maximum extent permitted by law. Shefs disclaims all representations and warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, title, non-infringement, freedom from viruses, and those arising from course of dealing or performance. The Merchant acknowledges and agrees that it bears full, sole, and exclusive responsibility for the accuracy, completeness, legality, and validity of all content related to its menu displayed on the Platform, including item names, descriptions, images, pricing, and all nutritional, ingredient, allergen, and dietary information or classifications.