"Food so fast, you’ll forget you ordered it."
Easy Delivery
"Your health is our priority. Shefs follows strict food safety protocols, from sourcing to delivery, ensuring every meal is fresh, hygienic, and prepared with the highest standards. Eat with confidence. At Shefs, we ensure your food arrives fresh, hot, and on time - every time.
How It Works:
✔ Fast & Reliable: Orders are delivered within the promised timeframe or you may be eligible for a discount.
✔ Real-Time Tracking: Follow your order from prep to doorstep via our app.
✔ Contactless Option: Choose no-contact delivery for added safety.
✔ Delivery Fees: Transparent pricing with no hidden charges.
Late Delivery?
If your order is significantly delayed without prior notice, contact us for a partial refund or credit.
Delivery Zones:
Currently serving [list areas]. Expanding soon—stay tuned!
We adhere to the highest hygiene standards at every step.
Your Safety First
"Your health is our priority. Shefs follows strict food safety protocols, from sourcing to delivery, ensuring every meal is fresh, hygienic, and prepared with the highest standards. Eat with confidence. We adhere to the highest hygiene standards at every step.
Our Standards:
✔ Sourcing: Ingredients from trusted, certified suppliers.
✔ Preparation: Chefs trained in FDA/local food safety protocols.
✔ Packaging: Tamper-proof, eco-friendly materials.
✔ Delivery: Temperature-controlled transit for perishables.
Allergens & Dietary Needs:
Clear labels for common allergens (nuts, gluten, dairy, etc.). Contact us for detailed ingredient lists.
Compliance:
Regular kitchen audits and staff health checks.
"Best price guaranteed, or we’ll make it right."
Price Match Guarantee
"Shefs ensures you always get the best deal with our Price Match Guarantee. If you find the same meal for less elsewhere, we’ll match it—because great food should be affordable without compromise." If you find the same meal at a lower price elsewhere, we’ll match it—guaranteed.
How to Claim:
1-Provide proof (screenshot/link) of the lower price from a competitor at the time of ordering.
2-Submit via our app/website before checkout.
3-We’ll verify and adjust your total instantly.
Terms & Conditions:
✖ Excludes limited-time promotions, third-party delivery fees, or bulk discounts.
✖ Must be identical item (same size, ingredients, and preparation).
✖ Valid only for licensed food providers in your region.
"Mistakes happen. We make them disappear."
Hassle-Free Exchange
"Mistakes happen, but your satisfaction shouldn’t suffer. Shefs offers a seamless, no-questions-asked exchange policy—because you deserve a perfect meal, every time, without the hassle. If your order isn’t right, we’ll fix it - fast. How Exchanges Work:
✔ Wrong Item? Keep it or return it; we’ll redeliver the correct meal ASAP.
✔ Quality Issue? Send a photo within 2 hours of delivery for a refund/replacement.
✔ No Questions Asked: No lengthy forms—just quick solutions.
Process:
- Contact support via app/email within 24 hours.
- We’ll arrange a replacement (priority delivery) or refund.
Exceptions:
✖ Customized orders altered by the customer.
✖ Issues reported after 24 hours.
"Chefs plan. You pre-order. No more ‘sold out’ sadness."
Smart Pre-Order Calendar
"Shefs’ Smart Calendar puts you in control—see every kitchen’s monthly offering at a glance, secure your favorite dishes 24 hours ahead, and never miss out on what you crave. Plan smart, eat fresh, and skip the last-minute rush. How It Works:
✔ Monthly Menu Preview:
- Browse all participating kitchens’ daily dishes for the entire month.
- Filter by dietary needs (vegan, gluten-free, etc.) or chef specialties.
✔ 24-Hour Pre-Order Guarantee:
- Reserve meals a full day in advance to guarantee availability.
- Cut-off: Orders lock at 8 PM for next-day delivery/pickup.
✔ Real-Time Updates:
- Chefs adjust menus based on ingredient availability; changes flagged in-app.
- Sold-out items grayed out (but join the waitlist for last-minute openings!).
✔ Exclusive Pre-Order Perks:
- Loyalty members: Earn double points on pre-orders.
- Early birds: Discounts on bulk/family-style orders placed 3+ days ahead.
"Order more, earn more—treat yourself guilt-free."
Rewards Program
"At Shefs, we believe every bite should earn you more. Our loyalty program rewards your love for great food with points, perks, and VIP treatment—so your cravings always come with a side of exclusive benefits."
Policy Page:
How It Works:
✔ Earn Points: Get 1 point per BD 1/- spent (double points on weekends!).
✔ Tier Up: Reach Silver (BD 200/year), Gold (BD 500/year), or Platinum (BD 1,000/year) for free deliveries, birthday treats, and more.
✔ Redeem: 100 points = BD 5 off, free dishes, or donate to food charities.
Rules:
- Points expire after 12 inactive months.
- No cash value; one account per person.
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E-Gift Cards
"Instant delight, zero hassle—Shefs e-Gift Cards deliver delicious moments in seconds. Perfect for last-minute gifting, corporate rewards, or treating yourself—no plastic, just pure foodie joy."
How It Works
Digital-Only Convenience:
- Sent via email or SMS within 2 minutes of purchase—ideal for last-second gifts.
- Customizable with photos/videos (e.g., birthday messages).
Flexible & Fee-Free:
- Choose any amount ($10–$500).
- Never expires, no hidden fees.
Redeem Anywhere:
- Valid across all Shefs kitchens and menu items (including delivery fees).
- Split payments: Use partial balance + another payment method.
Key Policies
Security:
- Each card has a unique PIN; only the recipient can redeem it.
- Lost card? Forward the original email to gifts@shefs.com for reissue.
No Refunds/Cash Value:
- Unused balances remain on the card indefinitely.
- Non-transferable after redemption begins.
Corporate/Group Orders:
- Bulk discounts (10% off 50+ cards).
- Dedicated support: gifts@shefs.com.