Delivery & Shipping Policy

1. Order Processing

• Orders are prepared fresh daily and require a minimum of 24 hours for processing.
• Same-day orders may be available for select menu items, subject to availability.

2. Delivery Areas & Timing

• We currently deliver within [Your City/Region].
• Deliveries are made between [Start Time] – [End Time], based on order volume and location.
• Customers will receive a confirmation with an estimated delivery time once the order is dispatched.

3. Shipping Fees

• A flat delivery fee of [$X] applies to orders within [Delivery Zone 1].
• Orders over [$X] qualify for free delivery within [Coverage Area].
• For locations outside our standard delivery zones, additional charges may apply.

4. Pickup Option

• Customers can choose to pick up orders from [Store Address] during business hours.
• A confirmation message will be sent when the order is ready for pickup.

5. Packaging & Freshness

• All meals are sealed for freshness and packed to maintain temperature and quality.
• For best taste and safety, food should be consumed within [Timeframe] or stored according to provided instructions.

6. Order Changes & Cancellations

• Orders can be modified or canceled up to [X hours] before the scheduled delivery.
• Cancellations beyond this window may not be eligible for a refund due to preparation costs.

7. Failed Deliveries & Redelivery

• If no one is available at the delivery address, the driver will attempt to contact the customer.
• Orders left unattended at the customer’s request are the customer’s responsibility.
• A redelivery fee may apply for unsuccessful attempts requiring a second trip.

8. Contact Us

For any questions regarding deliveries or special requests, please contact us at:
📞 [Your Contact Number]
📧 [Your Email Address]